{"id":4143,"date":"2021-03-04T21:49:17","date_gmt":"2021-03-04T20:49:17","guid":{"rendered":"https:\/\/skrivanek.cz\/pravidla-vernostniho-bonusoveho-programu-max\/"},"modified":"2025-03-11T19:09:09","modified_gmt":"2025-03-11T18:09:09","slug":"terms-max","status":"publish","type":"page","link":"https:\/\/skrivanek.cz\/en\/terms-max\/","title":{"rendered":"Terms and Conditions of the MAX Bonus Programme"},"content":{"rendered":"<div id=\"pl-4143\"  class=\"panel-layout\" ><div id=\"pg-4143-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4143-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4143-0-0-0\" class=\"so-panel widget widget_wpa9-editor-ext panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-4143-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-wpa9-editor-ext so-widget-wpa9-editor-ext-default-c93e1481a745-4143\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>A Loyalty Programme (hereinafter the\u00a0<span class=\"caps\">LP<\/span>) has been prepared for customers of Sk\u0159iv\u00e1nek s.r.o., registered office Na dolin\u00e1ch 153\/22, 147&nbsp;00 Prague,\u00a0<span class=\"caps\">ID<\/span>\u00a0No.: 607&nbsp;15&nbsp;235 (hereinafter the \u201cOperator\u201d) As part of the\u00a0<span class=\"caps\">LP<\/span>, registered customers (hereinafter the \u201cparticipants\u201d) will gain points for the services ordered. These points may be exchanged for rewards under the stipulated terms and conditions. The\u00a0<span class=\"caps\">LP<\/span>\u00a0membership is governed by the rules stated\u00a0below.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>1. Bonus Programme\u00a0Membership<\/strong><\/h4>\n<p><strong>1.1.<\/strong>\u00a0Any individual, customer of the Operator, 18 years and older may participate in the\u00a0<span class=\"caps\">LP<\/span>.<\/p>\n<p><strong>1.2.<\/strong>\u00a0<span class=\"caps\">LP<\/span>\u00a0applications are filed electronically\u00a0<a href=\"https:\/\/isweb.skrivanek.cz\/cs\/customer-loyality-registration.aspx?Lang=en-GB\"><u>https:\/\/isweb.skrivanek.cz\/cs\/customer-loyality-registration.aspx?Lang=en-<span class=\"caps\">GB<\/span><\/u><\/a>\u00a0or by submitting a&nbsp;completed printed application form at any of the Operator\u2019s branches. It is mandatory to state i.e. the applicant\u2019s e-mail address in the application form for participation in the\u00a0<span class=\"caps\">MAX<\/span>\u00a0bonus programme, regardless of the format of the application\u00a0form.<\/p>\n<p><strong>1.3.<\/strong>\u00a0After the application form has been completed and sent\/submitted to the Operator, the Operator reserves 5 working days to process and verify the data stated in the\u00a0application.<\/p>\n<p><strong>1.4.<\/strong>\u00a0If the application form is incomplete or incorrect, the Operator reserves the right not to complete the\u00a0registration.<\/p>\n<p><strong>1.5.<\/strong>\u00a0The Operator shall inform the applicant if the application form is incomplete or the data is incorrect by sending him\/her an email message to the e-mail address stated in the application form. If the errors in the application form cannot be removed, the Operator shall inform the applicant about the fact that s\/he has not been registered by sending him\/her an e-mail to the e-mail address stated in the application\u00a0form.<\/p>\n<p><strong>1.6.<\/strong>\u00a0Participation in the\u00a0<span class=\"caps\">LP<\/span>\u00a0programme starts as of the date the application form is approved by the Operator, and it is also from this date that points start to be collected in the participant\u2019s\u00a0account.<\/p>\n<p><strong>1.7.<\/strong>\u00a0The registration data, along with the confirmation of approval of the application form, shall be e-mailed by the Operator to the e-mail address stated by the applicant in the application form. Any other information regarding the\u00a0<span class=\"caps\">LP<\/span>\u00a0shall be sent by the Operator to the participant in the same\u00a0way.<\/p>\n<p><strong>1.8.<\/strong>\u00a0The Operator shall create and administer only one participant\u2019s account per participant; no other accounts can be created unless the original account is\u00a0cancelled<\/p>\n<h4><strong>2. Registration of\u00a0points<\/strong><\/h4>\n<p><strong>2.1.<\/strong>\u00a0Once the participant is successfully registered, points are automatically collected in the participant\u2019s account for all language services offered by Sk\u0159iv\u00e1nek s.r.o. and ordered by the given registered\u00a0participant.<\/p>\n<p><strong>2.2.<\/strong>\u00a0Points are added to the participant\u2019s account based on the orders placed by the participant directly or placed by the participant on behalf of a&nbsp;third party, provided the participant is authorised to do\u00a0so.<\/p>\n<p><strong>2.3.<\/strong>\u00a0Provided that all the necessary terms and conditions are met, points will be added to the participant\u2019s account as of the date the full payment for the services ordered by the participant reaches the Operator\u2019s\u00a0account.<\/p>\n<p><strong>2.4.<\/strong>\u00a0If the payment for an ordered service is not credited to the Operator\u2019s account on time and by the due date as stated in the invoice issued by the Operator for the services ordered, the\u00a0operator is entitled not to charge the participant points for the late paid\u00a0services.<\/p>\n<p><strong>2.5.<\/strong>\u00a0Points will be transferred only to the accounts of participants duly registered in the Loyalty\u00a0Programme.<\/p>\n<p><strong>2.6.<\/strong>\u00a0If all the conditions specified in these rules are met, 1 point shall be credited to the participant\u2019s account for every\u00a0<span class=\"caps\">CZK<\/span>\u00a050, excluding\u00a0<span class=\"caps\">VAT<\/span>,\u00a0from the payments credited for the participant\u2019s orders. The more the participant orders, the higher the point ratio. You can see an exact breakdown in the following\u00a0table:<\/p>\n<p>Points\u00a0\u2013\u00a0Voucher<\/p>\n<ul>\n<li>for 1,000 points \u2013 you receive a&nbsp;voucher worth\u00a0<span class=\"caps\">CZK<\/span>\u00a0200<\/li>\n<li>for 2,000 points\u00a0\u2013 you receive a&nbsp;voucher worth\u00a0<span class=\"caps\">CZK<\/span>\u00a0500<\/li>\n<li>for 3,500 points \u2013\u00a0you receive a&nbsp;voucher worth\u00a0<span class=\"caps\">CZK<\/span>\u00a01,000<\/li>\n<li>for 7,000 points\u00a0\u2013 you receive a&nbsp;voucher worth\u00a0<span class=\"caps\">CZK<\/span>\u00a02,500<\/li>\n<li>for 12,000 points\u00a0\u2013 you receive a&nbsp;voucher worth\u00a0<span class=\"caps\">CZK<\/span>\u00a05,000<\/li>\n<\/ul>\n<p><strong>2.7.<\/strong>\u00a0It is not possible to add up points from several participants\u2019 accounts even if these accounts are held by one company and\/or one\u00a0participant.<\/p>\n<h4><strong>3. Information on\u00a0points<\/strong><\/h4>\n<p><strong>3.1.<\/strong> The balance of your points account can be checked on your on-line account <a href=\"https:\/\/muj.skrivanek.cz\/Account\/Login\/\">here<\/a>. In order to establish the balance of your points account, you can e-mail\u00a0<a href=\"javascript:secureDecryptAndNavigate('6zUDbTvR68pfIq5tluShkhzFSyzW9ixBAj7nXP381\/+oR1ThjHjQYWYxyONoLAsUeyphbfPyovXP2LsNMIc0ZWcYJ1EOwABUvA1cupg=', '9c1e8f5271bf4f233390c22bdf43601f044e80460c2e9cc63c40d8bc66437679')\"><u><a href=\"javascript:secureDecryptAndNavigate('6zUDbTvR68pfIq5tluShkhzFSyzW9ixBAj7nXP381\/+oR1ThjHjQYWYxyONoLAsUeyphbfPyovXP2LsNMIc0ZWcYJ1EOwABUvA1cupg=', '9c1e8f5271bf4f233390c22bdf43601f044e80460c2e9cc63c40d8bc66437679')\">&#109;oj&#101;k&#111;nto&#64;&#115;&#107;rivanek&#46;c&#122;<\/a><\/u><\/a>, or call the relevant Sk\u0159iv\u00e1nek s.r.o. cooperating branch (please state the registration data of the participant at all times).<\/p>\n<h4><strong>4. Claiming\u00a0rewards<\/strong><\/h4>\n<p><strong>4.1.<\/strong> Points gained are exchanged for Alza\u00a0goods vouchers; goods can be purchased at\u00a0<a href=\"https:\/\/www.alza.cz\/\"><u>alza.cz<\/u><\/a>.<\/p>\n<p><strong>4.2.<\/strong>\u00a0A request for claiming rewards can be sent electronically, using inquiries from your account, to\u00a0<a href=\"javascript:secureDecryptAndNavigate('LMfLr2anx5xVQlAl2bMEee99Ka0oCa9OE5ydRb4OYz4fJRi4UiMVzLVBp2WESXQ9h3H+F+hJgrxiYKnSsDCedtcGZopCLEPbvk3OVBo=', '9c1e8f5271bf4f233390c22bdf43601f044e80460c2e9cc63c40d8bc66437679')\"><u><a href=\"javascript:secureDecryptAndNavigate('LMfLr2anx5xVQlAl2bMEee99Ka0oCa9OE5ydRb4OYz4fJRi4UiMVzLVBp2WESXQ9h3H+F+hJgrxiYKnSsDCedtcGZopCLEPbvk3OVBo=', '9c1e8f5271bf4f233390c22bdf43601f044e80460c2e9cc63c40d8bc66437679')\">&#109;&#111;j&#101;konto&#64;s&#107;&#114;iv&#97;&#110;e&#107;&#46;&#99;&#122;<\/a><\/u><\/a>, or\u00a0placed over the phone, or filed in person at the relevant branch participating in the\u00a0programme.<\/p>\n<p><strong>4.3.<\/strong>\u00a0The participant is entitled to collect rewards up to the current balance of his\/her\u00a0account.<\/p>\n<p><strong>4.4.<\/strong>\u00a0Rewards gained in the\u00a0<span class=\"caps\">LP<\/span>\u00a0programme can be received by post, email, if requested by the participant, or collected in\u00a0person.<\/p>\n<p><strong>4.5.<\/strong>\u00a0If they are collected in person, the participant is obliged to sign a&nbsp;record of acceptance as proof of\u00a0accepting the\u00a0reward.<\/p>\n<p><strong>4.6<\/strong>. By accepting the reward, the balance of the participant\u2019s points account is automatically decreased by the relevant number of\u00a0points.<\/p>\n<h4><strong>5. Validity of\u00a0points<\/strong><\/h4>\n<p><strong>5.1.<\/strong>\u00a0The points in the participant\u2019s account are valid for 48 months from the date they are added to\u00a0the\u00a0account.<\/p>\n<p><strong>5.2.<\/strong>\u00a0After this time expires, the unused points are automatically written off the participant\u2019s account without any possible\u00a0compensation.<\/p>\n<h4><strong>6.\u00a0Complaints<\/strong><\/h4>\n<p><strong>6.1.<\/strong>\u00a0Complaints regarding the\u00a0<span class=\"caps\">LP<\/span>\u00a0are dealt with on a&nbsp;case-by-case basis by the managers of relevant participating\u00a0branches.<\/p>\n<h4><strong>7. Other\u00a0provisions<\/strong><\/h4>\n<p><strong>7.1.<\/strong>\u00a0In the event of violation of the rules or abuse of the\u00a0<span class=\"caps\">LP<\/span>, the Operator is entitled to exclude the participant from the\u00a0<span class=\"caps\">LP<\/span>\u00a0programme without any\u00a0compensation.<\/p>\n<p><strong>7.2.<\/strong>\u00a0The\u00a0<span class=\"caps\">LP<\/span>\u00a0rules may be altered and amended by the Operator unilaterally. The Operator is obliged to inform the participants registered in the\u00a0<span class=\"caps\">LP<\/span>\u00a0about such changes and amendments and about the dates such changes and amendments become effective, well in advance. The Operator reserves the right to terminate the\u00a0<span class=\"caps\">LP<\/span>; in this case the Operator shall enable the collection of gained points within a&nbsp;time limit stipulated in advance and under previously determined terms and conditions. At the same time, the Operator shall ensure that the changes and amendments to the\u00a0<span class=\"caps\">LP<\/span>\u00a0rules, and the dates such changes and amendments become effective will be made available using various information\u00a0means.<\/p>\n<p><strong>7.3.<\/strong>\u00a0By enrolling in the\u00a0<span class=\"caps\">LP<\/span> programme, the participant confirms that he\/she has read the rules regarding the processing of personal data at Sk\u0159iv\u00e1nek, s.r.o. which are available at <a href=\"https:\/\/skrivanek.cz\/en\/processing-protection-personal-data\/\">our website<\/a>.\u00a0This information system can be operated by the Operator solely to meet its needs for an indefinite period of time in accordance with Regulation (<span class=\"caps\">EU<\/span>) 2016\/679 of the European Parliament and of the Council of\u00a027\u00a0April\u00a02016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive No. 95\/46\/<span class=\"caps\">EC<\/span>\u00a0(General Data Protection\u00a0Regulation).<\/p>\n<p><strong>7.4.<\/strong>\u00a0Once the e-mail address is erased at the Participant\u2019s request, the points on his\/her account that have not been used so far are written off his\/her account automatically and without compensation as at the date when the request for erasure is\u00a0granted.<\/p>\n<p>The\u00a0<span class=\"caps\">LP<\/span>\u00a0rules become effective on\u00a025\u00a0May\u00a02018.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>A Loyalty Programme (hereinafter the\u00a0LP) has been prepared for customers of Sk\u0159iv\u00e1nek s.r.o., registered office Na dolin\u00e1ch 153\/22, 147&nbsp;00 Prague,\u00a0ID\u00a0No.: 607&nbsp;15&nbsp;235 (hereinafter the \u201cOperator\u201d) As part of the\u00a0LP, registered customers (hereinafter the \u201cparticipants\u201d) will gain points for the services ordered. These points may be exchanged for rewards under the stipulated terms and conditions. The\u00a0LP\u00a0membership is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4143","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/pages\/4143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/comments?post=4143"}],"version-history":[{"count":3,"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/pages\/4143\/revisions"}],"predecessor-version":[{"id":74624,"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/pages\/4143\/revisions\/74624"}],"wp:attachment":[{"href":"https:\/\/skrivanek.cz\/en\/wp-json\/wp\/v2\/media?parent=4143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}